IMPORTANT NOTES FOR NEW CLIENTS
If you are new to Reformer Pilates and have no prior experience, we highly recommend attending a minimum of 5 re:NEW classes before attending re:FINE, or by instructor recommendation. Foundational knowledge and terminology are essential for safe and effective participation.
WHAT TO WEAR & ARRIVAL TIME
Please arrive 5 minutes before class to get oriented and set up.
Wear form-fitting clothing that allows for movement and avoids zippers, buttons, and claw clips.
Workouts are done in grip socks, available at the studio for purchase.
NO REFUNDS OR EXTENSIONS
No Refunds: The Studio strictly enforces a no refund policy on class packages, introductory packages, memberships, late cancellation fees, and no-show fees.
No Extensions: Class packages, including introductory packages, are non-extendable. The expiration date is strictly enforced. It is the client’s responsibility to schedule and complete classes before the package expires.
WAITLIST POLICY
If you join a waitlist, you may be promoted into class up to 2 hours before the scheduled start time. You will be notified by email and/or text—make sure your app notifications are turned ON.
If you can no longer attend, remove yourself from the waitlist to avoid fees.
If promoted into class and you don’t attend, standard late cancellation or no-show fees apply.
If you remain on the waitlist and are not promoted, the session will return to your package.
It is the client’s responsibility to manage their schedule and waitlist updates.
CANCELLATION POLICY
To ensure fair access and effective scheduling, we enforce the following cancellation windows:
Group Classes:
Late Cancellations (within 12 hours): $15 fee
No-Shows (failure to cancel): $25 fee
Please cancel at least 12 hours in advance to avoid fees and allow others to join.
Private Lessons & Studio Takeovers:
Require 48 hours’ notice for any changes or cancellations.
Cancellations within 48 hours will incur a 50% charge of the session fee. These sessions are booked outside the regular schedule and impact overall availability.
This cancellation policy applies to illness and all other unforeseen circumstances. Please do not email the studio asking for exceptions.
LATE ARRIVAL POLICY
We offer a 5-minute grace period for late arrivals. After 5 minutes, the doors will be closed and entry will not be permitted. Clients arriving late will be marked as a no-show and charged accordingly. This is for safety and liability, as participation in the full warm-up is essential.
PERSONAL BELONGINGS
re:form PILATES Inc. is not responsible for any lost, stolen, or damaged items. Clients are encouraged to leave valuables at home. Any belongings brought into the studio are at your own risk.
GRIP SOCKS REQUIRED
Grip socks are mandatory for all Reformer classes for hygiene and safety. Forgot yours? Grip socks are available for purchase at the front desk.
AGE REQUIREMENTS
Participants must be at least 16 years old unless otherwise approved. Minors must have parental consent and may require a guardian or manager approval to participate.
INSTRUCTOR SUBSTITUTIONS
We reserve the right to substitute instructors without notice. All team members are fully trained and uphold our high standards of instruction.
RESPECTFUL CONDUCT
We foster an inclusive, respectful environment. Inappropriate behavior, language, or harassment toward staff or clients will not be tolerated and may result in service termination.
Contact
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